GENERAL QUESTIONS
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Do you accept international orders?
Absolutely. Contact us to discuss the details of your order and we will find the best shipping rates possible for the speed of delivery needed. Please note that we are not responsible for fees such as custom and duties incurred by the receiving country. We recommend checking your local government’s policy before placing the order with us.
For purchased products unopened and unused with original receipt, a full refund will be credited back if returned within 30 days from date purchased. Allow three to five business days processing of the return for funds to appear on your account.
Items purchased as Sale or Clearance is final and cannot be returned, as well as all custom products such as favors and invitations.
What is your return and refund policy?
Only if you reside anywhere in the state of California.
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Is there sales tax added to my purchase?
Orders for none custom items take 2-3 business days process plus selected method of shipping. Custom orders generally take 2-3 weeks to produce plus shipping time. Coordinate with us if you require the order rushed. Fees may apply.
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When will I receive my order?
We strive to help the environment every way we can and are continuously in search of materials to use that are eco-friendly. Currently, all our greeting cards are printed on FSC certified recycled papers while some of our personal stationery and envelopes are a mix of 100% recycled paper and 30% post-consumer waste content recycled paper. We source recycled materials and partner with other environmentally friendly suppliers here in the USA whenever possible.
Are your products made of sustainably sourced materials?
We accept all major credit cards, debit cards, and PayPal. Check payment accepted for custom and wholesale orders only and order processing will begin once check has been cleared.
What forms of payment do you accept?
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FAQ
QUESTIONS ON CUSTOM INVITATIONS
Do you have a retail store I can visit?
Do you offer gift-wrapping service?
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Letter Parade is entirely online but we are reaching out to stockists to get our products sold at stores worldwide. Sign up in our newsletter to receive updates for when we partner with a store near you!
Have a favorite local stationery store you can recommend? Let us know!
Yes, on some of our products. It will be noted on the product description.
Custom orders generally take 2-3 weeks to produce plus 2-3 business days order processing and design as well as shipping. If you need your order rushed, kindly contact us to discuss options to expedite your order.
I have a very specific vision for my invitations; will you be able to accommodate it?
How long until I receive my order?
Absolutely. Please let us know upon placing your order so we can arrange for you the time and date the item(s) will be available for pick-up.
We strive to give the best service and quality products and would be sorry to see you go, however, cancellations are only allowed before production begins. During the proofing stage, you will be asked to sign the proof if there are no revisions needed so we can begin production. During this time, there will be no changes allowed as well as cancellations. We may stop the order but no refund will be returned.
I’ve changed my mind and want to cancel my order, will I be able to?
To save on shipping, can I pick up my order?
You will receive two email proofs free of charge. Should there be more revisions following the second proof, an additional $20 per proof will be added to the remaining balance.
The minimum quantity to order invitations is 20.
What is the minimum quantity of invitations can I order?
How many email proofs am I allowed to receive?
After we receive your first email inquiry, we will be contacting you to collect additional information such as date needed, wording, quantity, style preferences, etc. after which an estimate will be sent to you for review. First email proofing will be sent 2-3 business days after receipt of 50% down payment. Full payment will be collected prior to delivery of completed custom order.
Unfortunately, we only provide email proofs at this time.
Will I receive an actual printed proof?
How does this process work?
FAQ
QUESTIONS ON CUSTOM FAVORS
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We here at Letter Parade love a good challenge and encourage our customers to be unique when it comes to their invitations. Partner closely with us until we get to what you have in mind! Please note that multiple email communications are necessary in order for us to get as much details in order to truly capture your vision.
We require 50% down payment upon placing the order and the rest of the payment must be paid prior to delivery of the invitations. An invoice will be sent with instruction on how to complete the transaction.
Yes, we do! Pricing will vary depending on the complexity of the graphics and other components needed. Email us with additional details to get started!
I'd like to be able to print the invitations myself, do you offer design and typesetting work only?
What is the payment policy for the custom invitations?
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We will try our best to accommodate your special request. Drop us a note and we can take it from there.
Our partner bakers are able to cater to your request for gluten-free sweets and other requests. Feel free to drop us a message for additional information.
Are the sweets in the favors gluten-free?
Due to time required to assemble each favor plus production of the sweets, we require 15 days from date of event for cancellation.
There will be no refund for orders cancelled less than number of days stated above.
We understand how important it is for you to be able to have that peace of mind that you are giving away only the best tasting sweets for your guests so we highly recommend emailing us so we can arrange this for you according to the type of sweets you prefer. Fees may apply.
Will I be able to sample the sweets first before placing an order?
I’ve placed my order and the event is next week and I change my mind, will I still be able to cancel my order?
Due to the nature of the sweets having short shelf life (the natural effect with the absence of preservatives), we recommend the favors be delivered on or a day before the event they are needed and consumed in the next two days if not refrigerated to extend its freshness for a week at the most.
Each favor with edible content(s) will come with ingredient information, storage tips, and expiry date.
Shipping method available for the favors is 2nd-day or Next-day air only to ensure freshness of the sweets.
Subsequently, you can place your order ahead of time as far back as six months prior to date needed.
We carefully select independent bakers to partner with and we triple-check qualities of their baked goods. It is important to us that the ingredients our partner bakers use are all natural and without preservatives. If you have additional questions about our partner bakers, drop us a note.
Are the sweets produced by Letter Parade?
My event is in two months, when should I place the orders to get it delivered just in time?
We are open to what you have in mind for your needs. Drop us a message and let’s make things work!
At Letter Parade, we love to collaborate! Contact us now and give us as much detail about your vision and we’ll try our best to make it happen.
I can’t find the style of the favor I’m going for, will you help me realize my vision?
Can I provide my own sweets or favor and you take care of the packaging?
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Will I be able to request which flavor or cookies or candies I want to be placed inside the favors?